Front Desk Services
A full range of receptionist / customer care / sales & marketing Services :
- Calls & messages - incoming/outgoing telephone calls, emails; messaging service
- On time - diary entries, appointment reminders, to do lists
- Marketing & follow-ups - promoting products/services, sales/special offers
Benefits
In the course of a working day it has become increasingly important to manage your time efficiently.Outsourcing your calls and customer service activities will enable you to focus on the important part of your busines - making money.
Don't you hate
- missed calls because you're busy or out of reach
- being inundated by unwanted spam mail/calls
- missed meetings or appointments because you forgot
- important things on the to-do list which don't get done
Wouldn't you love
- professionalised customer service
- absolute control over what happens
- an organised dairy, schedule and communication system
- friendly office staff
How does it work
As a Smart Business Services customer you get a permanent dedicated phone number for the duration of our services.You can divert your contact numbers to this phone number permanently or when you're not available to take any calls yourself.
You can even use this number as your prime contact number for general use.
All incoming calls will be answered by our friendly receptionists with the greeting
message you have provided us with, and we'll process the call according to your instructions.
We'll answer the call, gather information, pass it on, log the activity and possibly
initiate a follow-up action.
If you subscribe to our message-service we'll pass on the call details and relevant contact
information to your voicemail/message bank or send you an sms or email.
Alternatively we can contact you to see if you're available and want to answer the call
yourself; if so we can patch you through directly.
You can update your answering service options at any time - including instructions for our receptionists, divert numbers, and your
availability.
We can keep your diary for you, schedule your appointments and remind you of upcoming events by
sending you your daily schedule by sms or email.
Important actions can be time-scheduled so you will have an up-to-date to-do list with an auto-reminder build in.
If you want us to actively promote your products or services or have monthly specials, we'll
be happy to contact your customers.
You provide us with a customer list including contact details and we'll take care of the rest.
Possibilities include email, phone, sms, fax and distribution of printed material.
We have several levels of service to suit your needs, which may include data-entry, sending out information packages, initiating follow-up action etc.
Our services are designed for mobile professionals, sole traders, tradesmen, small to medium sized
businesses and larger enterprises.
Smart Business Services can be tailored to your specific requirements, you choose your level of
support - part or all of your frontdesk workload.
Facilities
Our facilities include but are not limited to :- dedicated phone numbers to your business
- web based communication, dedicated and secure
- delivery by telephone, email, sms, fax, mail
- monthly progress reports
- IT - we can connect to or use your software to maintain continuity throughout your business
Contact Us
Email: info@ecosmarte.com.au
Phone: +61 7 4085 5100
Fax: +61 7 4093 8600
Mobile: 0403 980028
Address:
Suite 10 / 12 Rob Veivers drive
PO Box 874
KURANDA QLD 4881
Australia

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